SHIPPING & DELIVERY POLICY
Shipping & Delivery Policy
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be read alongside our main Terms: https://moroccanrug.net/terms-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to all orders placed with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping on All Orders
We offer free express shipping on all orders for customers located in:
North America: Canada, United States (US), Mexico.
Europe: Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Iceland, Ireland, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom (UK), Vatican.
Middle East: Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
| Shipping Method | Shipping Fee |
|---|---|
| DHL Express Shipping USA (eligible countries only) – 2 to 4 Business Days | Free |
| DHL Express Shipping EU (eligible countries only) – 2 to 3 Business Days | Free |
| DHL Express Shipping Worldwide (eligible countries only) – 4 to 10 Business Days | $33 USD |
| Countries Not Eligible for Free Shipping – 5 to 10 Business Days | $45.35 USD |
If you select an expedited shipping option, we will follow up after your order is placed with any additional shipping information.
All delivery times are given in good faith and are estimates only.
For EU and UK consumers, this does not affect your statutory rights. Unless otherwise noted, estimated delivery times reflect the earliest available delivery, and all deliveries will be made within 30 days after we accept your order. For more details, please refer to our Terms.
Once your order is fulfilled, we will send a tracking number via email.
DO YOU DELIVER INTERNATIONALLY?
Yes, we offer worldwide shipping via DHL Express.
Please note that international orders may be subject to customs rules, import restrictions, duties, and taxes over which we have no control. If applicable, you are responsible for complying with the laws of your country and covering any additional costs.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If your delivery is delayed for any reason, we will notify you as soon as possible and provide a revised estimated delivery date.
For EU and UK consumers, this does not affect your statutory rights. Please refer to our Terms for more details.
QUESTIONS ABOUT RETURNS?
For information on returns, please review our Return Policy: https://moroccanrug.net/refund_returns/.
HOW TO CONTACT US ABOUT THIS POLICY?
If you have any questions or comments, feel free to contact us:
